Most of the time this is a phone-number or carrier issue, and it is quick to sort out.
Work through the steps below. If calls or texts still are not arriving after that, contact us and we will look into it with you.
What to do next
- Confirm the phone number on file is correct and can receive calls and texts.
- Ask your loved one to check that KinKeeper's number isn't blocked or sent to voicemail.
- If they text to confirm, make sure they're replying to the same number the check-in came from.
- Send a test check-in from your dashboard to confirm it now arrives.
- Still nothing? Contact our support team and we'll investigate the delivery with you.
KinKeeper Support
Still need a hand?
Sign in to submit and track a ticket with your account. If you cannot sign in, the public support form is always available.