Security & privacy

Protection starts with trust.

KinKeeper uses permission-based access and layered safeguards to protect personal, financial, and wellness information.

Read-only money access Owner-controlled sharing Verified provider events
Account owner Controls access
KinKeeper

Information is organized around one protected family workspace.

Kin Circle Sees what is shared

Permission is checked on the server before protected information is returned.

Built into the product

Practical safeguards, clearly explained

Security should be understandable. These are the controls behind the experiences families use today.

Read-only Money Monitoring

Supported account and transaction data can be reviewed for unusual activity. KinKeeper cannot move money, make payments, or change an account.

Sensitive connections protected

Connection tokens are kept on the server and encrypted before storage. They are not exposed in the browser or shared with a Kin Circle.

Access follows permission

Server-side authorization limits who can see each family workspace. The account owner controls who is invited into the Kin Circle.

Provider events verified

Signed events from supported providers are checked before KinKeeper accepts them, helping reject forged or altered requests.

Money connection

See the signal. Keep the account in control.

KinKeeper uses Plaid to connect supported financial accounts. The connection is designed for reviewing information, not controlling the account.

01

Connect through Plaid

Plaid handles the financial-institution sign-in and lets the account owner choose which supported accounts to connect.

02

Review read-only data

KinKeeper receives supported account and transaction data to organize activity and surface patterns worth reviewing.

03

Stay in control

The owner decides who can review updates and can disconnect a financial connection when it is no longer needed.

Read-only means read-only.

KinKeeper cannot transfer funds, pay bills, place trades, or change a financial account.

Wellness calls

A reliable connection, with a limited purpose

Twilio provides the voice and messaging infrastructure used for KinKeeper wellness calls and related updates. KinKeeper limits product access to the people and services that need it to deliver the selected experience.

  • Provider requests are validated before processing.
  • Family access follows workspace roles and owner choices.
  • Wellness calls do not replace emergency services.
Twilio Voice and messaging connection
KinKeeper Clear status for the people selected

Only the information needed for the chosen wellness experience should move through this path.

Security program

Layered protection beyond the screen

Technology is one layer. Governance, review, response, and careful data handling matter too.

Authentication and authorization

Identity checks, server-side permissions, and workspace boundaries help prevent one family from accessing another family’s information.

Secure development

Changes are reviewed, tested, and checked for dependency and application risks before they reach the production service.

Monitoring and response

Operational errors and security-relevant events are monitored so the team can investigate, contain, and document issues.

Data minimization

We aim to collect the information needed to provide each protection and to limit access and retention according to its purpose.

Provider review

Product providers are evaluated for their security role, data access, contract terms, and operational safeguards.

Ongoing improvement

Security practices are reviewed as KinKeeper, its providers, and the risks facing older adults and families evolve.

Product connections

Trusted infrastructure for specific jobs

KinKeeper chooses established providers for defined product functions and keeps its own access and data-handling controls around those connections.

Plaid

Connects supported financial accounts and provides read-only account and transaction information for Money Monitoring.

Twilio

Provides voice and messaging infrastructure for wellness calls, reminders, and related delivery events.

For customers and partners

Want the detailed policy?

Customers or partners can request our detailed security policy by emailing support (at) kinkeeper.com.

Request the policy